Shipping & Returns

 

Comfort and Wearability

Remember the gorgeous bracelet that everyone raves about but you can’t stand to wear it because by the beautiful clasp cuts into you all day long?  Beauty is great but not at the expense of comfort! Here at P2 Jewelry we test all of our designs for comfort and wearability.  That said, no two people are exactly alike and what works for us might not work for you. No worries, return it!

Not Exactly Right

We have all had the experience of purchasing an item online and it not being exactly what we needed. Whether the color was off or the sizing wasn’t quite right, there is no need to be distressed. No worries, return it!

Though we seldom receive returns, we understand if the size or color of your piece does not meet your expectations. Whatever the reason, we want you to be thrilled and delighted by all your purchases from P2 Jewelry.

Your 100% satisfaction is our goal.

If the piece doesn’t meet your expectations, you can return your purchase within 30 days from date of purchase for a refund minus the price of shipping.  The only exception is customized or personalized items. Please return it in the original condition, complete with packaging. Buyer is responsible for any loss in value.

Returning is EASY

Please take the following steps to submit a return request:

  1. Send us a message using the CONTACT feature at our store.

  2. Let us the the reason for the return request:

  • Received wrong product

  • Wrong product ordered

  • There was a problem with the product

  • Size wasn’t quite right

  • Color wasn’t quite right

  • Not what I expected

  • Other

Please let us know how we can improve!

    4.   Submit Return Request

    5.  We will create a return label and send via return email.

 

Changed your mind

Request a cancellation within 2 hours of purchase.

Custom or Personalized Orders

Unfortunately, due to the nature of these items, unless they are damaged or defective we can’t accept returns.

Repairs

We pride ourselves on quality but sometimes things happen. We are happy to repair any item that is defective. We want you to enjoy your P2 jewelry for a long time.